We look forward to welcoming you to Plumpton Racecourse

We aim to attract a wide range of visitors to all of its race meetings and events and welcomes all disabled people in society, irrespective of age, physical, intellectual or sensory ability.

We have a range of properties and amenities and is continually working towards raising standards in visitor facilities and customer care. In order to achieve this, we constantly review all forms of access and strive to demonstrate best practice in the management of our properties, in the services we provide, and towards the people we employ.

We carry out access audits to help identify areas where improvements are required and look at solutions to the issues raised. We not only want to comply with relevant legislation, but also to go further in providing a top quality experience for all visitors. We will endeavour to ensure that disabled people are not treated any less favourably, and that ‘reasonable adjustments’ are made where appropriate and possible through sensitive and creative solutions.

Where access to certain properties and amenities is not possible for various reasons alternative services will, wherever possible, assist in overcoming these restrictions. Training in disability awareness is being carried out in key areas and will be a continuing process over the coming years.

Pre-Arrival

The following accessible transport is available for our visitors:

Accessible Taxis:
There are a number of local taxi providers who offer wheelchair accessible transportation. These do require pre-booking:
CT Taxis, Burgess Hill – 01444 848484
South Coast Taxis, Lewes – 01273 301111
City Cabs, Brighton Station – 01273 205205
Streamline Taxis, Brighton and Hove (70+ accessible cabs available, usually at short notice) – 01273 202020

Train:
Southern Railways operate the train line between London Victoria and Hastings/Eastbourne which stops at Plumpton station. If you require assistance, you will need to pre-book this by contacting Southern Assisted Travel on 0800 1381016. For more information, please click on the link below.

http://www.southernrailway.com/your-journey/accessibility/contact-assisted-travel-team/

The pavement leading from the train station to the racecourse is tarmaced.

Car Parking and Arrival

There are two designated accessible (blue badge) disabled car parking areas at Plumpton Racecourse.  The first of these is on tarmac and situated in the main public car park and approximately 10 metres to the nearest entrance. The second car parking area is in the centre of the course and on grass, situated next to the racecourse crossing point and opposite the Paddock.

To access these car parks, please display your disabled persons parking permit – the car must contain the disabled person named on the permit. These spaces are available on a first come first served basis – once they are full, our staff will park you in the next closest accessible location.

We also have a designated drop off point at the South Entrance by the South entrance.

Main Entrance, Reception, Ticketing and Turnstiles  Area

Step free access is available at all entrances to the racecourse.

Whilst the normal admission price applies to disabled racegoers, it is our policy to provide a complimentary carer’s ticket for disabled ticket holders who require assistance. This can be organised on the day.

We can provide a large print list of runners and riders on request from the racecourse office. If there is anything else that you require, please do contact us in advance on 01273 890383 to discuss your needs.

Facilities and Orientation

The buildings at Plumpton Racecourse date back to the 1960-80s, with some areas designed and built without considering the needs of disabled visitors.Disabled access is generally good however with access to all ground floor facilities.

We offer a free familiarisation visit on a non-racing day to carers organising a day’s racing for the first time.

The Grandstand and Paddock Enclosure is tarmaced aiding movement around the racecourse.

The Centre Course Enclosure is largely grassed, with tarmac outside key facilities.

We have disabled toilets in the Paddock Bar, Lewes Bar and by the marquee and hire disabled toilets when the centre course area is open.

We have a dedicated raised viewing areas in the Grandstand and Paddock Enclosure, and access ramps to ground floor facilities.

If you require assistance accessing first floor hospitality facilities, please contact a member of staff or the Racecourse Office on 01273 890383.

Motorised Scooter hire

If you wish to hire a disabled scooter, we recommend Scooter Mobility Hire based in Brighton.
www.scootermobilityhire.co.uk

Local Accomodation

For advice on accessible local hotels and B&Bs, please contact Lewes Tourist Information – 01273 484003

Additional Information

In the event of an emergency visual and audible provisions are in place to inform customer of evacuation. Staff are fully trained and available to provide assistance.

Plumpton Racecourse welcomes assistance dogs, and has water bowls available on request.

Support and Advice

If you require any additional help and support please contact our Customer Services team:
Telephone: 01273 890383
Email: racing@plumptonracecourse.co.uk