FACILITIES

GUESTS WITH ACCESSIBILITY NEEDS

We look forward to welcoming you to Plumpton Racecourse

We aim to attract a wide range of visitors to all of our race meetings and events and welcome all people in society, irrespective of age, race, physical ability, intellect or sensory ability.

We have a range of facilities and amenities and are continually working towards raising standards in visitor facilities and customer care. In order to achieve this, we constantly review all forms of access and strive to demonstrate best practice in the management of our properties, in the services we provide, and towards the people we employ.

We carry out access audits to help identify areas where improvements are required and look at solutions to the issues raised. We not only want to comply with relevant legislation, but also to go further in providing a top quality experience for all visitors. We will endeavor to ensure that accessible people are not treated any less favorably, and that ‘reasonable adjustments’ are made where appropriate and possible through sensitive and creative solutions.

Where access to certain properties and amenities is not possible for various reasons alternative services will, wherever possible, assist in overcoming these restrictions.

PRE-ARRIVAL

The following accessible transport is available for our visitors:

ACCESSIBLE TAXIS:
There are a number of local taxi providers who offer wheelchair accessible transportation. These do require pre-booking:

  • ACE Taxis, Burgess Hill – 01444 848484
  • South Coast Taxis, Saltdean – 01273 301111
  • City Cabs, Brighton Station – 01273 205205
  • Streamline Taxis, Brighton and Hove (70+ accessible cabs available, usually at short notice) – 01273 202020

TRAIN:
Southern Railways operate the train line between London Victoria and Hastings/Eastbourne which stops at Plumpton station. If you require assistance, you will need to pre-book this by contacting Southern Assisted Travel on 0800 1381016. For more information, please click on the link below.

http://www.southernrailway.com/your-journey/accessibility/contact-assisted-travel-team/

The pavement leading from the train station to the racecourse is tarmaced.

Car Parking and Arrival

There are two designated accessible (blue badge) car parking areas at Plumpton Racecourse.  The first of these is on tarmac and situated in the main public car park and approximately 10 metres to the nearest entrance. The second car parking area is in the centre of the course and on grass, situated next to the racecourse crossing point and opposite the Paddock.

To access these car parks, please display your parking permit – the car must contain the person named on the permit. These spaces are available on a first come first served basis – once they are full, our staff will park you in the next closest accessible location.

We also have a designated drop off point at the South Entrance by the South entrance.

Main Entrance, Reception, Ticketing and Turnstiles Area

Step free access is available at all entrances to the racecourse.

Whilst the normal admission price applies to accessible racegoers, it is our policy to provide a complimentary carer’s ticket for accessible ticket holders who require assistance. This can be organised on the day.

We can provide a large print list of runners and riders on request from the racecourse office. If there is anything else that you require, please do contact us in advance on 01273 890383 to discuss your needs.

Facilities and Orientation

The buildings at Plumpton Racecourse date back to the 1960-80s, with some areas designed and built without considering the needs of accessible visitors.  Access is generally good however with access to all ground floor facilities.

We offer a free familiarisation visit on a non-racing day to carers organising a day’s racing for the first time.

The Grandstand and Paddock Enclosure is tarmaced aiding movement around the racecourse.

The Picnic Enclosure is largely grassed, with tarmac outside key facilities.

We have accessible toilets in the Paddock Bar, Lewes Bar and by the marquee and hire accessible toilets when the centre course area is open.

We have dedicated raised viewing areas in the Grandstand and Paddock Enclosure, and to view the Parade Ring, plus access ramps to ground floor facilities.

We have outdoor seated stair lifts to the first floor of the Sussex and Southdown Stands. If you require assistance accessing first floor hospitality facilities, please contact us

Local Accommodation

For advice on accessible local hotels and B&Bs, please contact Lewes Tourist Information – 01273 484003

Additional Information

In the event of an emergency visual and audible provisions are in place to inform customer of evacuation. Staff are fully trained and available to provide assistance.

Plumpton Racecourse welcomes assistance dogs, and has water bowls available on request.

Support and Advice

If you require any additional help and support please contact our Customer Services team:
Telephone: 01273 890383
Email: racing@plumptonracecourse.co.uk.